1. Principal Terms & Conditions

    1. By placing an order with Getting Started in Product ("we/us/our"), you, the Client ("you/your"), agree to accept our Terms and Conditions.
    2. We reserve the right to change these Terms & Conditions at any time and without notice, and your continued use of our services following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using our services.
    3. Furthermore, your access to and use of Getting Started in Product and other web sites owned by us (the/our "web sites") are subject exclusively and strictly to our Terms and Conditions.
    4. No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.
    5. We retain the right to revoke your right to continued use of our services at our discretion.
    6. Your statutory rights are not affected by any of our terms, conditions or policies.
  2. Order Process & Turnaround Times

    1. CV Review Service
      Upon purchasing one of our CV Review Services you will have the option to send us a copy of your CV or a link to your CV hosted online and accessible by us.
    2. After we have received the supporting documents a writer can be assigned to the order and work can begin. The expected turnaround time for this service is 72 hours. We can not be held liable for any losses incurred as a result of failure to meet these timescales.
  3. Payments and Taxes

    1. Payment is required in full with all orders. Your credit/debit card or account will be debited on acceptance of your order so as to ensure that sufficient funds/credit are/is available in the account.
    2. All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.
    3. Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation by the management.
    4. All of our prices are always fully inclusive of all global consumption and sales taxes (VAT, GST, etc.) that we may be legally obliged to apply to our customers depending on their individual physical location.
  4. Deliveries

    1. With the exception of books, completed orders are only dispatched upon written acceptance of the draft(s) sent.
    2. Please allow 3 to 4 working weeks from the date of dispatch for any package to arrive.
    3. If this time elapses and the package has still not arrived, you should contact your local sorting or post office to verify that the package is not being held for you. If your post office confirms that no packages are being held, we will consider the package to be 'lost in the post' and you must contact us to arrange for a replacement before a total of 40 days have elapsed since the initial dispatch. We will not send a replacement unless you have checked with your local sorting or post office first.
    4. We cannot accept any liability for late deliveries.
    5. We cannot accept liability for any importation taxes, sales taxes or charges that may be levied by local authorities at delivery destinations.
    6. In the exceedingly unlikely event that we are unable to deliver goods within 30 days, we will notify you immediately and, either arrange a different timescale for delivery or accept your cancellation of the item(s) in question.
  5. Returns, Refunds and Credit

    1. Returning a defective/erroneous item
      You can always return an item to us because of an error on our part or because it is defective. A defective product will only be replaced if it was sent back within 28 days of being received defective. Simply send it back to us, carefully and securely wrapped (preferably in the packaging it arrived in), giving your full delivery name and address and a phone number, specifying the reason for the return and, in the case of a defective product, please also provide a full description of the defect. All valid defective products will be replaced as soon as the defective product is received.
    2. Refunds

      An order can only be fully refunded if no work has commenced and the refund request is within 14 days from the date of purchase.

      An order that has been automatically closed or approved by a client no longer qualifies for any form of refund or credit.

  6. Complaints

    1. We endeavour to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing; 
    2. Should a complaint not be resolved to a client's satisfaction, we welcome arbitration from a respected and mutually agreed independent third party.
  7. Web Site Use

    1. You warrant that you will use our web sites only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner.
    2. You warrant that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
    3. We reserve the right to change or remove (temporarily or permanently) a web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal.
    4. Our web sites are provided to you on an 'as is' and 'as available' basis without any warranty being given in relation to the web sites including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
    5. We make no warranty that the web sites will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
    6. We will not be responsible or liable to you for any loss of material uploaded or transmitted through our web sites.
    7. All emails and any attachment(s) is/are confidential. If an email is received by a party who is not the intended recipient they are requested to notify us immediately, delete it from their system and refrain from copying or using it for any purpose or disclosing its contents in any other way.
    8. We are not responsible for the content of emails which may or may not contain personal views. Anything said or contained within an email does not necessarily reflect our views and opinions unless specifically stated.
    9. Internet communications are not secure and may be intercepted.
    10. All emails are checked for all known viruses by Symantec Corporation software which is updated at least daily and no further liability can be accepted.
    11. All links on our web sites to third party web sites are provided purely as an information source and we do not endorse, approve, certify or control links to or information provided by other individuals, institutions or organisations, and do not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at external Internet addresses, nor are we are responsible for the terms, conditions, policies or security of these web sites.
  8. Intellectual Property

    1. You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material on our web sites, site design, structure and graphics and all software and source codes connected with our web sites shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
    2. You acknowledge and agree that the material contained within our web sites is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from our web sites for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within our web sites is strictly prohibited.
  9. Pay-per-Referral Client Referral Program

    1. Selected clients may be offered the opportunity to participate in our pay-per-referral client referral program. This section of our terms and conditions outlines the precise terms and conditions relating to this program and should be read in conjunction with our other terms and conditions.
    2. Under our pay-per-referral client referral program we undertake to make payments to existing clients ("the referring client") in return for their involvement in introducing new clients ("the introduced client") to us.
    3. Payments will be made by PayPal only, payable to the referring client only, and will be made within a maximum of one month following the month in which the introduced client placed their order. It should be noted that no payment will be made in cases where the introduced client has been refunded.
    4. Entitlement to payment is also dependent upon the introduced client having accessed our website via the precise URL link provided by us to the referring client and the introduced client having Cookies enabled/unblocked and the introduced client having subsequently either requested an information pack be sent to them and/or having placed their order directly online. This is necessary for us to confirm the identity of the referring client and verify their entitlement to payment.
    5. Payments will not be made in any other cases.
    6. There is no specific time limit on the program but we do reserve the right to withdraw the program without notice and to withdraw clients from the program at our discretion.
    7. The amount of each individual payment will initially be as notified within the email sent to the referring client advising them of their entitlement to participate in the program but we reserve the right to vary this amount without notice.
    8. There is no limit to the number of payments the referring client may receive.
    9. In the case of any disputes relating to the program, the management's decision is final.
  10. Disclaimer

    1. Limitation Of Liability

      Our liability is limited for losses that were not foreseeable to both parties when any contract was made, for losses that were not caused by any breach on our part and for business losses and/or losses to non-consumers. It is limited for loss of data, loss of profits, cost of cover, or other special, incidental, consequential, indirect or punitive damages however caused and regardless of theory of liability. This limitation will apply even if we have been advised of, or are aware of, the possibility of such damages.

      Furthermore, nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

    2. Indemnity
      You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, reasonable losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of our services and our web sites.
    3. Severance
      Each provision of these Terms & Conditions shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part. This is subject only to the provision that where a particular term(s) is/are declared legally void, the contract will only continue to bind the parties if it is capable of continuing in existence without the void term(s).