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Many organisations use Scrum in their product delivery (including a few of my previous employers) and the product team has certain tasks they need to perform in order to keep the team functioning. What are these tasks and how should they be done?Continue reading
Many organisations use Kanban in their product delivery (including my current employer) and the product team has certain tasks they need to perform in order to keep the process flowing. What are these tasks and how should they be done?Continue reading
As product managers, we’re often called upon to run group sessions where we’re looking to gather feedback from our audience, whether that’s speaking to our support team about the challenges they’re facing, or standing in front of a group of customers who’ve been handpicked because they’re our power users. Whatever the reason, we’ll need a range of tools at our disposal to run the session, record feedback, or facilitate discussions.Continue reading
Everyone knows Slack. Even if you’re not using within your work environment, you know it exists, and you’re able to use if yourself outside of work. Slack is very fertile ground for product community, and if you’re serious about progressing your product management career, then joining a PM focused Slack group can give you the edge.Continue reading
When it comes to making decisions in your organization, there's one thing that always counts. And that's money. People will push product teams to deliver features because it will lead to one more sale, two more sales, a 1% increase in revenue. Folk know the income number.
The number they're less likely to give is how much it's going to cost in order to get the one more sale, two more sales, or 1% increase in revenue. That's your job. You need to know what your team costs.Continue reading
There are a whole host of product managers whose core users are internal to the organization, i.e. they are work colleagues, using internally developed products, with no financial input into the product (so no LTV or MRR) and no opportunity to stop using your product (so no retention rate). It’s a whole different world, with none of your standard glamour of product management, but it is still extremely rewardingContinue reading
Bill Campbell played an instrumental role in the growth of several prominent companies, such as Google, Apple, and Intuit, and some of the simple coaching lessons learned from him can stand you in good stead for getting the most out of your product team.Continue reading
It's all well and good a product manager ensuring that the organization has a top class product, but if the product isn't being marketed to potential customers, then the product just won't get used. Of course, marketing teams understand the market and so can be a valuable source of information for a product manager. How else does this relationship work?Continue reading
If the role of the product manager is to understand the customer's needs, then relationships with the customer success team are a route direct to the source of valuable information. Customer success teams are the first line of customer support, and as such they come face to face with customer challenges day in, day out.Continue reading
Good engineer / PM relationships deliver good products. Poor relationships will deliver poor products. It is that simple. Software development isn't perfect, which means the people putting the inputs into the product development process (the product managers) and those who are delivering the outputs (the engineers) need to work closely in order to handle all of the challenges that they will face.Continue reading
Designers have a large role to play in developing product ideas and contributing to the product backlog, which comes from their core value of understanding the end user and what goals are seeking to be achieved. They work with the PM to bring to life the features and ensure that they are introduced within the product vision.Continue reading